Contact

Your questions guide our innovation.

How can we help you?

Explore our FAQs (button below) or contact us directly. Every inquiry is important to us, and your feedback drives our commitment to excellence. Whether it’s about a product, an order, or a general question, let us assist you and ensure you’re always on the right path with DARMON.

TAKE ME TO FAQ

Navigating Customer Support

1. How can I reach customer support?

Our dedicated customer support team is here to assist you. You can reach out to us via our online contact form below or by emailing us at hello@DarmonLED.com. We're available from Monday to Friday, 9am to 5pm AEST.

2. What is the response time once I contact support?

We value your time and aim to respond to all queries as quickly as possible. Typically, you can expect a response within 24-48 business hours. However, during peak times or holidays, there might be a slight delay. Rest assured, we're committed to assisting you promptly.

3. Is there chat support available?

Yes, we offer chat support for immediate assistance. Simply click on the chat icon at the bottom right corner of our website, and one of our representatives will assist you. Our chat is available from Monday to Friday, 10am to 4pm AEST.

4. Alternate Communication

If our primary communication channels are momentarily busy, we encourage you to send us an email at support@DarmonLED.com We're committed to responding to all emails within 24-48 business hours.

Account Hub

Hello there! 👋 Welcome to your account hub. This is your personal space to view, manage, and update all your details. Feel at home and let us know if you need any assistance

Track your last order, view all orders or manage your addresses.

Reach Out with Confidence

At Darmon, our dedication is unmatched. Every inquiry, concern, and piece of feedback drives our mission to deliver superior service. Whether you're seeking detailed product information or providing valuable insights, we’re here to listen and assist. At the core of our business is you—our valued partner.

Connect with us today.

hello@darmonled.com

Supplying Australia wide

Based in Sydney, NSW, our central warehouse is strategically positioned to efficiently serve customers across Australia and New Zealand. We partner exclusively with the highest quality delivery services and couriers, all of which adhere to strict Chain of Responsibility policies, ensuring reliable and compliant logistics for every order.

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